FAQs

Do you ship worldwide?

YES!  

Are your crystals real?

All of our crystals are genuine unless stated otherwise. We do offer man-made, heat-treated or synthetic stones (examples: goldstone, opalite, aura coated, etc.) These will always be disclosed. 

Do you offer freebies?

YES! Every order receives a minimum of 1 tumble/raw crystal, but there may be more included. These crystals are intuitively selected. We may throw in some extra goodies including but not limited to stickers, candy, and incense. We do not take requests for any freebies we give unless it regards an allergy (example: I am allergic to fragrance, please do not include any incense in my package). 

When will my order be shipped?

Please allow between 1-14 days for order processing. Shipping time and processing time are not the same. Processing is the time from which you place the order, to when it gets packaged and sent out.  

When will my order be delivered?

After your order is shipped, you will receive an email with tracking information. If you signed up for text message updates at checkout, you will receive a text as well. Unfortunately, we have no control over shipment time. All packages our shipped through USPS. All packages are sent from Hartford, Wisconsin.

How is shipping calculated?

Shipping is calculated at checkout based on location, weight, quantity, etc. There is also a handling fee on all orders to cover packaging costs and time. 

What do I do if my crystals came damaged?

For breakages, please contact us via our email coasttocoastcrystals@gmail.com or fill out our contact form on our website.  Any and all broken items will be handled case by case. A photo must be sent to coasttocoastcrystals@gmail.com within 48 hours of the delivery date. There are no refunds or replacements for chipped items. 

How can I stay up-to-date on restocks?

You can follow us on our Instagram and TikTok @coasttocoastcrystals! You can also subscribe to our mailing list on our website. 

Disclaimers

Some crystals may have natural discoloration, cracks, chips, inclusions. Any items with serious and/or notable damage will be disclosed. All crystals range from shape and color. The piece you receive may not look exactly like the photos provided. All of our crystals are manually measured, please allow for minor differences. 

 

BY PLACING AN ORDER YOU AGREE TO ALL POLICIES. 

Questions? Fill out the contact form.